DELIVERY & RETURNS

Due to being a small business, we cannot accept returns, if you choose the wrong size. All measurements are listed in the item description. If you have any questions considering the sizes, you are welcomed to contact us through e-mail or Instagram. However, if an item is lost, arrived damaged or in the wrong size/color, than the one listed in your order, we will gladly accept returns. Contact us within 14 days of delivery. Ship items back within 21 days of delivery.

We don't accept exchanges or cancellations. But please contact us via email if you have any problems with your order.

The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

Preorders, custom or personalized orders
Items on sale

We are accepting payment plans for specific items in our shop. The payment is divided into two equal amounts. We put a listing with the first payment and full shipping price on our website during the preorder period. The second payment will be available after the end of the preorder. We are working with the atelier to make your item, so we start the process of sewing before you complete the second payment. If for some reason you cannot complete the rest of the payment within two months after the beginning of the plan, we are unable to refund your payment, because we already spent the resources on materials and the sewing process. Thank you for understanding!

KANEKO