KANEKO

DELIVERY

Registered Air Mail

Berets and Reverie Porcelain accessories

Everything else

 

15$ (+5$ per each additional item)

 

30$ (+10$ per each additional item)

 

2-5 weeks

EMS (Europe & Middle East)

40$ (+15$ per each additional item)

5-20 days

EMS (North/Central America & Oceania)

50$ (+15$ per each additional item)

1-4 weeks

EMS (Asia)

50$ (+15$ per each additional item)

1-4 weeks

EMS (South America & Africa)

55$ (+15$ per each additional item)

2-5 weeks

PAYMENT METHODS

PayPal

RETURNS

If you are returning any of our items, you should apply to PayPal for a free shipping refund. Otherwise the customer is in charge of the shipping of an item.

We do not accept returns, if you bought the item of the wrong size because of your carelessness. All measurements are listed in the item description. If you have any questions considering the sizes, you are welcomed to contact us through e-mail or Instagram. However if an item arrived damaged or in the wrong size than the one listed in the description, we will gladly accept returns. Contact us within 14 days of delivery. Ship items back within 21 days of delivery.

We don't accept exchanges or cancellations. But please contact us via email if you have any problems with your order.

The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders
  • Items on sale

PAYMENT PLANS

We are accepting payment plans on specific items in our shop. The payment is divided into two equal amounts. We put listing with the first payment on our website during the preorder period. The second payment will be available after the end of preorder. We are working with atelier to make your item, so we are starting the process of sewing before you complete the second payment. If you are unable to complete the rest of the payment within two months after the beginning of the plan, we are unable to refund your payment, because we already spent the resources materials and sewing process. Thank you for understanding!